Mortgage and Lien Inquiries

What type of inquiry is this?

How can we help you today?

*For Named insured, Coverage, or Property address changes, the customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request the change.

*Liberty Mutual is only able to provide Replacement Cost Estimators to the Policyholder

How would you like to receive this information?

If both the email address and fax number are entered, the information will be sent via fax.

What is this request for?

What is the effective date?

For New Home Purchase or Renewal requests, enter the effective date of the policy. Renewal requests cannot be made more than 30 days in advance of the effective date. For Refinance requests, enter the effective date of the change.

Processing times and other important information

Due to varying completion timelines, you may not receive all requested documentation at the same time. See below for details.

Completed within 24 hours

Proof of coverage
Mortgagee addition/correction
Provides a declaration page confirming coverage, deductibles, endorsements, replacement cost, etc. When this coverage is listed on the policy, the following percentages are applied to the Coverage A – Dwelling amount reflected on the declaration page
  • AK: 25% or 50% depending on the customer's selection. The declaration page will reflect this amount.
  • AR, NY, and NC: 25%
  • CA and HI: 35%
  • CT: 40%
  • All other states: 20%
Billing Status/Balance Inquiry
Provides confirmation that the policy is paid in full, or an invoice reflecting the outstanding policy balance, amount due, due date, and payment address.
California Form 438 Request
Provides a copy of the California 438 endorsement form.
Mortgagee Deletion
Provides the customer with a declaration stating that the mortgagee was deleted.

Completed within 3 days as customer confirmation is required prior to processing

New Business Effective Date Change
Used to request a new effective date when property closing has been delayed.
Named Insured Addition
Used when the name of an insured is incorrect or misspelled. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.
Coverage Change
Used when coverage limits are not acceptable for loan requirements. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.
Property Address Change or Correction
Used when the property address reflected on the policy isn't accurate. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.